CLREQ 1.1: ServiceNow Customer Administrator

Location: Raleigh, NC

Required Skills:
  • Candidate must have past work experience with ServiceNow in the areas of help desk, IT service management, asset management, and network and systems management
  • Candidate must have proven ServiceNow implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations
  • Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)
  • Web applications, networks, protocols and email (SMTP, POP3)
  • Basic understanding of ITIL v3 methodologies
  • Understanding of enterprise IT architecture
  • Working knowledge of relational databases
  • Experience with database manipulation via a programming language
  •  
    Experience in these areas is a plus:
    • LDAP directories, such as: Active Directory, eDirectory, OpenLDAP
    • Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0

    Education:

    • Graduate with Computer Science or similar technical degree

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