CLREQ 2.2: Help Desk Support I

Location: Denver, CO

Required Skills:
  • Understanding of a government environment and data governance
  • Proficiency in Spanish is highly desired
  • Answer incoming calls timely and accurately
  • Answers inquires by clarifying desired information, researching, locating and providing information
  • Resolves customers issues and concerns
  • Creates and maintains knowledge articles
  • Provide technical assistance to the customer
Minimum Qualifications:
  • Minimum of 1 year of experience in a call center
  • Strong phone and verbal communication skills along with active listening skills
  • Familiarity with CRM Systems
  • Experience using IVR/ACD (Five9, Cisco, etc.)
Experience:
  • Resources should expect to be taking and resolving incoming client calls up to 90% of the time

Education: Associate degree in related field

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